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Opening A New Store In A New Way 
A long-serving senior area manager of a large consumer retail group in South Africa was given the exciting task of opening the biggest store …
What Does Watching The Game Look Like? 
In the critical leadership activity of “watching the game”, the following standards (discussed below) apply: Do It With The Right Intent  …
Why Empathy Is So Important 
Simon Sinek puts it beautifully, as always – in this instance that ”empathy is about being concerned with the human being,  not just their output” …

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Question of the Month 
By Wendy Lambourne, director, Legitimate Leadership.
Question:  If I have very limited time available for leadership activities, what should I spend the time on?
Answer: You should focus on providing each of your direct reports with what will most enable him/her to contribute and grow. Consider each direct report in turn. Ask yourself what he/she NEEDS from you right now in terms of seven possibilities: care, means, ability, censure, discipline, praise and reward …  Read the full answer by clicking here
 To submit your question, e-mail info@legitimateleadership.com 

VIGNETTE CASE STUDY: OPENING A NEW STORE A NEW WAY
A long-serving senior area manager of a large consumer retail group in South Africa was given the exciting task of opening the biggest store so far within her brand/division. She says this was a great opportunity particularly because at the same time the group was going through a Legitimate Leadership application exercise and “care and growth” training.
She had done many store openings before but, particularly because of applying the insights she was gaining from the training, this opening was the most successful ever.
She ascribes the success particularly to changes she made in recruiting as well as in being “useful by being useless” – by watching the game more than previously, rather than doing it herself.
 READ THE FULL CASE STUDY BY CLICKING HERE

ARTICLE: WHAT DOES WATCHING THE GAME LOOK LIKE?
By Wendy Lambourne, director, Legitimate Leadership.
In the critical leadership activity of “watching the game”, the following standards (discussed below) apply: Do It With The Right Intent; Listen, Observe And Ask Questions; Watch The Game, Don’t Play It; Give Attention To The Person Playing The Game, Not The Outcome; Inform The Person That His/Her Game Is Being Watched; Spend Sufficient Time To Reach Some Conclusions About What Is Being Watched; and Give Feedback As Soon As Possible After Observation.
READ THE FULL ARTICLE BY CLICKING HERE

VIDEO: WHY EMPATHY IS IMPORTANT
By Simon Sinek, American author on leadership and motivational speaker.
COMMENT ON THIS VIDEO BY WENDY LAMBOURNE, DIRECTOR, LEGITIMATE LEADERSHIP:  Simon Sinek puts it beautifully, as always – in this instance that ”empathy is about being concerned with the human being not just their output”. This is synonymous with the Legitimate Leadership argument that what people at work want, more than anything else, is to be convinced that the person they report to directly has a genuine and sincere interest in their wellbeing as a human being, not a human resource. Sinek also makes the point that the need to be cared for is true of everyone at work irrespective of their age. Legitimate Leadership goes further: we say that the need to be cared for is truly universal. An illiterate miner working 3.8km underground and the CEO of a global business are of like mind on this. Irrespective of nationality, industry, gender, background and age we all have the same expectations of those in authority – namely, that they care for us and enable us to grow.
OUR SUMMARY OF THIS VIDEO: We do not practice empathy.
What doesn’t empathy look like?
You walk into somebody’s office and say, “Your numbers have been down for the third quarter in a row. You have to pick them up otherwise I cannot guarantee what the future will look like.”
How inspired you think that person is to come to work the next day?
Here’s what empathy looks like: You walk into somebody’s office and say, “Your numbers have been down for the third quarter in a row. Are you okay? I’m worried about you. What’s going on?”
READ THE FULL SUMMARY OF THIS VIDEO BY CLICKING HERE
TO VIEW THE FULL VIDEO CLICK HERE