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By Wendy Lambourne, director, Legitimate Leadership.

It has been shown beyond doubt that only when managers, individually and collectively, have a genuine concern for their people as human beings and enable them to realise the best in themselves will their people be willing. It is two drops of essence, care and growth, which gives those in authority legitimacy – not money.

More specifically legitimacy as a leader is earned only through the provision of:

CARE – people feel valued, trusted and listened to.

MEANS – people are provided with an enabling environment in which to contribute.

ABILITY – people are continually increasing their know-how and know why.

ACCOUNTABILITY – people are being held appropriately accountable.

The leadership outputs of Care, Means, Ability and Accountability in turn accrue or result from 16 leadership practices.